Frequently Asked Questions
Find answers to our most common questions
Can I change or cancel my order?
Orders can be modified or cancelled within 1 hour of placement. After that, the order enters processing and changes may not be possible. Contact Customer Service immediately if you need to make a change.
How do I track my order?
Log in to your account and visit My Orders. You'll find real-time tracking information for all dispatched orders. You'll also receive email updates at each key stage of delivery.
What if my item arrives damaged?
Please contact us within 48 hours of delivery with your order number and photos of the damage. We'll arrange a replacement or full refund promptly at no cost to you.
Do you offer gift wrapping?
Yes! You can add gift wrapping and a personalized message card at checkout for a small fee. Your order will arrive beautifully presented, ready to give.
How do I use a discount code?
Enter your discount code in the 'Promo Code' field at checkout before placing your order. The discount will be applied automatically. Codes cannot be combined with other promotions.